Returns & Refunds

At Quote on a Tote, our aim is to make your online shopping experience as enjoyable and easy as possible. That’s why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 15 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition. You are unable to return any personalised products.

To initiate a refund:
– Login to your account
– Click on ‘My Orders‘
– Select the order you wish to return
– Click on ‘Ask for a Refund‘ for the item you want to send back OR if the full order click on ‘Refund my Entire Order’
– Please, write the reason why you are asking for a refund
– If your order has arrived damaged, please upload photos of the damage and the original packaging.
– Once complete click ‘Submit‘

Upon approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you will not be refunded any original delivery charges.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price and the delivery charge.

When returning items you are recommended to keep a proof of posting and use a tracked service. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

Cancellation

If you wish to cancel your order, please contact us as soon as possible to: info@quoteonatote.co.uk

Please confirm your order number and reason for cancelling.

If, however, we have already started to create your order, we will not be able to cancel or refund your order.

If we have not started to create your order, we will of course cancel and refund your order.